Frequently Asked Questions

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The length of time it takes to see results from counseling sessions with Theraluma varies depending on the individual and the issues being addressed. Some clients may see improvements after just a few sessions, while others may require longer-term therapy.

Theraluma  currently accepts the following insurance and network providers:

• Medicaid (FFS only) 
• Virginia Partnership for Gaming and Health (VPGH) 
• Aetna 
• Centerstone Military Solutions/Services
• We are currently in the process of becoming in-network with Aetna Better Health (Medicaid), Sentara Health Plans, and Carelon Behavioral Health/Anthem (Commercial and Medicaid). Check back for more updates!

 Please refer to Theraluma's provider page for specific insurance plans currently accepted by that provider. 

For additional insurance related questions, please email billing@theraluma.org

A superbill is an itemized receipt needed for patients to submit claims to their insurance companies for reimbursement. 

The superbill process is listed below: 

1. The client pays the provider directly for services rendered. 
2. The provider provides the client with the superbill. 
3. The client submits the claim, utilizing the superbill, to their insurance company for reimbursement.  
4. Client's insurance provider reviews claim and provides reimbursement directly to client.
   *Note: reimbursement rates and approvals may vary with insurance providers. Please contact your insurance provider prior to your therapy session regarding superbills. 

For additional insurance related questions, please email billing@theraluma.org

The therapists at Theraluma are licensed professionals with advanced degrees in counseling or a related field. They have extensive training and experience working a variety of populations. 

Theraluma provides counseling services for individuals of all ages, including children, adolescents, and adults. Specific ages can vary by individual therapeutic provider. 

• Thank you for taking the first step with your mental health wellness! 
• It is alright to have a variety of thoughts and emotions when it come's to your first therapy session. 
• The first session can seem like a lot of questions and focus on information gathering. Some questions are answered prior to the first session by the new client forms you will have completed in your client portal.  Not all sessions will be like the first! Our therapeutic providers value connection, communication, and compassion which comes with continued therapy sessions. 
• It's ok if it is not a good fit between you and your therapist. Please let us know if there is anything that Theraluma can do to provide the best therapeutic experience for all. 
• "We listen and we don't judge." It can be tough being vulnerable to someone you just met, as in the case with therapy! Our focus at Theraluma is providing support to our clients- free of judgement.